Return & Refund Policy

Your Satisfaction Comes First

At Comfy Cozi, we are committed to offering premium-quality bathroom products that combine style, functionality, and durability. If you're not completely satisfied with your purchase, we're here to help.

Eligible Returns

You may request a return if:

• You received the wrong product.
• The product arrived damaged or defective.
• The item has a manufacturing defect.
• The product is unused, uninstalled, and in its original packaging.

Return Window

Returns must be requested within 7 days of receiving your order.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Used or installed products.
• Products without their original packaging.
• Clearance or sale items (unless damaged or incorrect).
• Items damaged due to misuse, improper installation, or normal wear and tear.

Refund Process

After we receive and inspect your returned item:

• Approved refunds will be processed within 5–10 business days.
• Refunds will be issued through the original payment method or via bank transfer, depending on the payment method used.
• Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We gladly replace items that are:

• Damaged during delivery.
• Defective due to manufacturing.
• Incorrectly shipped.